The second-hand marketplace Shoppers Share Anger About Size Modifications
Vinted users have been reacting angrily due to a modification that led to products showing incorrect sizing.
The second-hand shopping app has updated its size classifications for female and kids' apparel failing to inform all users about the change.
Social Media Response
Many shoppers and sellers have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed due to the recalibration.
The company said the updated approach better aligns with other platforms.
They have suggested members to check their listings and manually change the size when needed, resulting in member annoyance.
Sizing System Changes
Before the change, the measurements included one number and one letter, like S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
In some cases, the measurements have been reclassified - like an L measurement was previously a 12 but is now a UK 16-18.
Member Accounts
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, explained products she uploaded on Vinted with size 14 labels were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Manual Updates
A different user, located in England, explained she became annoyed because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.
Service Background
The app has more than 100 million users, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: previously, Vinted reversed a change concerning shipment methods due to shopper criticism.
